The George & Dragon, Marlow – Access Statement
Introduction
A 17 bedroom, 17th century coaching inn, owned and operated by Heartwood Inns Limited, located in the centre of historic Marlow on the River Thames. Recently refurbished to a four-star standard of accommodation and with a pub and restaurant in keeping with Heartwood Inns.
Pre-arrival
Information can be found on: www.georgeanddragonmarlow.com
Telephone: 01628 337274
Email: reservations.marlow@heartwoodinns.com
The Inn is located on The Causeway, on the south side of Marlow town centre and 100ft from the Thame.
Taxis can be ordered from the Inn and our Team are pleased to help with this.
Arrival & car parking facilities
We do not have any car parking facilities however there is payable on road parking to the front of the building and a pay and display car park 100ft to the west at Pound Ln, Marlow SL7 2AQ or alternatively at West St, Marlow SL7 2LS a 10 minute walk from the Property.
Main entrance
The main entrance to the Inn is at ground floor level, to the front of the building, up two low steps.
There is a separate entrance for checked in residents, with a main door into a lobby, which opens outwards and can be activated by a push button system.
Alternative entrance
There is a second pedestrian entrance to the property to the left of the building, guests wishing to avoid steps are able to access the property on ground floor level with no steps using this entrance.
Staff are always on duty to assist if required and, as a minimum, will be located at the restaurant host stand and main bar.
Registration
Guests who have booked overnight accommodation can register at the Check In Station, located 20ft to the right of the front (main) bar within the Inn, or we can complete the registration process at a table.
Our registration process is paperless and is completed on one of our portable tablets.
Room keys are available either as a digital key on your mobile phone or as a credit card size plastic key. Both will provide access to your bedroom and any other door required to give access to your room.
The Ground Floor
The Pub and Restaurant are located on the ground floor, level access is provided to the pub area and some dining. A majority of dining is located on a lower ground floor, with two low steps down from ground level. A removable ramp can be provided upon request to aid access. There is level access fire exit from lower ground floor dining to street level in case of emergency.
Floor surfaces vary between ceramic tile and timber.
There is matting in the exit doorways.
Seating is available in various spaces around the bar and restaurant.
We are dog friendly and allow dogs in the bar. Assistance Dogs are welcome in the restaurant area whereas unfortunately pets are not permitted.
Background music is played continually at low volume.
There is ample space in which to move around and seating can be moved to accommodate as necessary.
Waiter service is offered throughout the ground floor and specific dietary needs are catered for. Room service is not provided.
A ‘no smoking’ policy is in effect throughout. This policy includes the smoking of e-cigarettes and any such similar devices as well as all other tobacco products.
Baby changing facilities are available in the Accessible Toilet.
Toilet facilities
There are ladies, gentlemen’s and accessible toilets on the ground floor, situated towards the rear of the pub area.
The accessible toilet is also located on the ground floor, towards the rear of the pub area and has a ceramic tiled floor, emergency pull cord and baby changing facilities. Support rails are situated in the Disabled Access Toilet. Coat hooks are provided however guests are responsible for the safety of their belongings.
Bedrooms
There are 17 bedrooms at the Inn, our 1 accessible bedroom is located on the ground floor. Level access is provided to this room.
There are 10 bedrooms on the first floor, accessed by 16 steps from ground to first floor.
Our ground floor rooms have wooden floors and wood effect bathroom floors.
There are 6 bedrooms on the second floor, accessed by 10 steps from first to second floor.
All other bedrooms are carpeted with wood effect bathroom floors. Some, but not all, beds can be either doubles or twins.
All bedrooms have seating, desks, cordless kettles, irons and boards, televisions with casting solution and telephones.
There is a safe in each room and a fridge in which we provide bottled water and milk.
Our menus cater for specific dietary requirements.
Well behaved dogs and assistance dogs are welcome.
If advised of assistance being required in the event of an emergency, a staff member will knock on the bedroom door to assist with any evacuation.
All bedrooms are designated as non-smoking areas. This policy includes the smoking of e-cigarettes and any such similar devices as well as all other tobacco products.
Bathrooms, shower-rooms and WC
All bedrooms have en-suite bathrooms which, due to the age of the building, vary in shape and size. All bathrooms have a walk in shower with a small step for access. Some bathrooms have a bath tub as well as the shower.
We have details of each room and can assist with specific requirements.
Patio area / external seating
There is an external patio seating area at the rear of the Inn. Pedestrian access is gained to the left of the building at ground level from an external, paved, pathway or via the Inn.
There is ample space in which to move around.
Waiter service is offered throughout and specific dietary needs are catered for.
Fire Alarm
The Inn has a fully audible fire alarm with sounders positioned around the building. In the event of the alarm being triggered you are asked to evacuate the building to the fire assembly point.
The alarm can be raised at the break glass points positioned around the building or by contacting a member of the Inn Team.
A portable “deafguard” system is available from our Host station should you be hard of hearing.
The fire alarm is tested weekly, usually on a Tuesday morning.
Contact telephone & email address
- Address: The George and Dragon, The Causeway, Marlow SL7 2AA
- Telephone: 01628 337274
- Email: reservations.marlow@heartwoodinns.com
- Web: www.georgeanddragonmarlow.com
- What3words: ///spotted.nibbled.tidal
- Grid references: 51°34′07″N , 000°46′24″W
- Hours of operation: 365 days per year, 24 hours per day