Frequently Asked Questions
Find answers to your questions about The George & Dragon in Marlow, including details about our rooms, dining experiences, and parking.
Accessibility
Our accessibility statement provides detailed information about the facilities and access at The George & Dragon. If you have specific requirements or need further assistance, we recommend contacting the pub directly. The team will be happy to discuss your needs and offer tailored advice to ensure your visit is as comfortable as possible.
Bar & restaurant
We will close the bar at 11pm (10pm on Sunday) to all our guests with last orders called 20 minutes before.
Cancellations
Our cancellation policy depends on the rate plan you selected at the time of booking. Full details can be found in your booking confirmation or by checking the terms on the package you book. If you’re unsure, feel free to contact us directly on reservations.marlow@heartwoodinns.com and we’ll be happy to help.
Dog friendly
Dogs are very welcome at The George & Dragon, with designated spots in the pub, water bowls, free treats and even a Sir Woofchester dog menu.
Staying over? Our dog friendly rooms include a cosy bed, treats and access to a dog wash for a small additional cost for up to two dogs.
General
Heartwood Inns are part of Heartwood Collection – an award-winning group of cosy pubs and lively brasseries at the heart of their communities, serving fresh, seasonal food.
With over 25 years of experience, we’ve grown into a vibrant, expanding collection of premium pubs and Brasserie Blancs. Our buzzing kitchens and welcoming spaces are brought to life by passionate people, all united by a love of great food, genuine hospitality, and unforgettable moments.
All Heartwood Inns, including The George & Dragon, have been proudly cashless for several years. This means we do not accept cash payments. However, we welcome all major debit and credit cards, as well as contactless and mobile payment methods.
Going cashless allows us to serve you more efficiently, reduce waiting times, and create a safer environment for both our team and guests.
We do not have any car parking facilities however there is payable on road parking to the front of the building and a pay and display car park 100ft to the west at Pound Ln, Marlow SL7 2AQ or alternatively at West St, Marlow SL7 2LS a 10 minute walk from the property.
Our opening hours can be found by clicking here
Local Area
The nearest public transport links to The George & Dragon are:
Marlow Railway Station: The closest station, just 0.4 miles away – an 8-minute walk.
Cookham Station: 2.7 miles away.
Bourne End Station: 3.7 miles away.
For the sake of Sat Nav, our postcode is SL7 2AA – What3words: ///spotted.nibbled.tidal – Grid references: 51°34′07″N , 000°46′24″W
Overnight guests
While many traditional hotels allow guests to charge food and drink to their room, as a pub with rooms, we kindly ask guests to settle their food and drink bill at the time of purchase, either in the bar or restaurant.
This simple approach means there’s nothing left to pay when you check out, making your departure quick, smooth, and stress-free. It also ensures complete clarity—so you can be confident that all charges are accurate and accounted for as you go.
We would be delighted to talk with you about a group booking for accommodation. Terms and conditions vary subject to the size of the group and as you’d expect, bookings are subject to availability. Please contact us at reservations.marlow@heartwoodinns.com
We kindly ask guests to check out by 11:00am on the day of departure, so we can prepare the rooms for new arrivals. If you’d like a little extra time, you can extend your stay until midday for £25. However, if you book directly with us, you’ll enjoy a complimentary late checkout until midday as part of our Book Direct Promise.
We will guarantee your room to be ready for arrival from 3.00pm, but if we can accommodate you earlier, we will, subject to availability. If you have booked directly, why not find out if your complimentary upgrade is available? Please note that this subject to availability so cannot be guaranteed.
Questions about Treats
Treats is our wonderful loyalty program created by us, Heartwood Inns, enabling guests to collect rewards every time they visit a Heartwood Inn. Guests need to spend a minimum of £25 in a day across food and/or drink to qualify for their next reward. Once you have paid your bill, your reward is automatically added to your app to use when you next visit. Please note that only one guest can collect and/or redeem their treat. You cannot split a bill to collect a further reward. We also only allow one redemption per table.
Simply present your server with your personalised QR code that is available when you tap the Treats stamp card to connect your payment to your app. Once you pay via card, the bill is automatically associated with your app and provided you have spent £25 in a day (00.01-23.59) your next reward will appear in your app next to your Treats stamp card. Scroll through to see what is available to use and redeem to your heart’s delight. We are only to accept one redemption per table and only one Treats guest can collect their next reward per bill. Bill splitting is not possible.
Simply order a full priced main from the à la carte or specials menu to redeem your reward. If your bill comes to £25 you will also unlock your next reward. Show your personalised QR code on your app to connect the bill and show your QR code for the relevant reward and this will be removed from your bill. Please check any terms for surprise and delight rewards as terms may vary. Please note that we are only able to accept one treat per bill and grant one reward from payment per table.
Sadly no. You are only able to use one reward per table booking as our system does not allow for multiple discounts to be applied. Choose the reward you’d like to redeem and share the QR code with the server to get the reward removed from your bill.
Sadly no, our system is not set up to do this so if you are dining with a friend who also has a reward to redeem you will need to choose which one to use. Save the other for the next time you visit.
Christmas Day, Valentine’s Day, Mother’s Day and Father’s Day are the only days you cannot redeem a reward, however one Treats guest is able to collect their next reward by showing their QR code by tapping the stamp card which will connect your transaction to your app.
Yes! Simply use the same email that you used to sign up to the Loyalty scheme to book your overnight stay via our website. When you check out, your full payment for your stay will then trigger your next reward (providing you have hit your £25 min payment!) – slide across the stamp cards to see your latest reward.
There are 3 – Bronze (visit 1-2), Silver (visit 3-4) and Gold (5 visits +). As and when you hit VIP status, your reward is valid for 12 months. Towards the end of your 12 month VIPs status, the number of visits that you have completed during this 12 month period will determine what tier you start your next month in. I.e if you have completed 5 visits during the 12 months of VIP, you will remain with your VIP reward, 3-4 visits you will start back in Silver tier, 1-2, Bronze tier.
Absolutely! You can sign up here. Please ask your server for assistance to sign up if needs be.
Promotions and discounts will now appear via this scheme so don’t miss out and get signing up!
Simply go to your login screen on the app and follow the instructions to reset your password.
Click on the icon in the top right corner to see a breakdown of the following activity:
My activity – shows the dates of transactions and rewards redeemed/collected. A great place to check when your rewards were granted
My details – full name and DOB is displayed. If you DOB needs to change, please email loyalty@heartwoodinns.com with your email address and change of DOB and we will make this change on your behalf.
Preferences – manage your notifications to the app here such as push notifications
You are able to refer a friend by clicking on the Refer a friend block on the app – simply choose your preferred way of sending the referral code to receive a reward in your app.
Once you refer your friend to join the scheme, this graphic will then disappear from your app. Thank you for sharing and telling your friends! See terms of the Refer a friend offer as this may change from time to time.
Absolutely! Keep an eye on your app for notifications of new offers that will appear directly in the app. There’s lots on offer but remember you can only redeem one offer at a time and only one Treats guest can collect their next reward – who will be the lucky one?
Typically your rewards will expire within a 3 month window. Birthday offer has 1 month validity (reward will appear on your app 2 weeks before your birthday). Please note that other ad hoc offers will come with different validity so tap on the reward to find out more as they will disappear when they expire.
If you are able to show proof of payment and you have checked into the location via your app, we will be able to connect your payment to the app and grant your reward. Please email loyalty@heartwoodinns.com to arrange granting of reward. We will respond within 72 hours.
If the above FAQs have not answered your query, please email loyalty@heartwoodinns.com
Inboxes are manned Monday – Friday, 9-5.30pm
We endeavour to reply to your query in 72 hours.
Table bookings
Absolutely not. Come one, come all. The award winning Heartwood Inns are renowned for being great local pubs serving up delicious food with the warmest of welcomes. Drop in for a drink or book a table for lunch or dinner.
Absolutely! Our Sunday roasts are legendary – served with bottomless trimmings including unlimited Yorkshire puddings, roast potatoes and gravy.
Enjoy a starter or dessert for just £6 each with any main. Roasts are available Sundays until 5pm, so book now to avoid missing out!